Refund and Returns Policy

Last Updated: August 14, 2026

At Eons Fashion Antique, we take care to present every item honestly and to describe its condition as clearly as possible. This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged-in-transit claims are handled for purchases made through eonsfashionantique.com or at our Pittsburgh store. Please read this policy before placing an order.

Quick Reference

Topic	Summary
Return window	Return requests must be started within 14 calendar days of delivery for online orders or purchase for in-store orders.
Return condition	Items must be in the same condition as received, with original tags or packaging when provided.
Return shipping for our error	We provide a prepaid return label for confirmed damage, defects, inaccurate descriptions, or incorrectly shipped items.
Return shipping for a change of mind	The customer is responsible for return shipping costs.
Restocking fee	We do not charge a restocking fee for approved returns.
Refund timing	Allow 1–5 business days for inspection, followed by 3–7 business days for the refund to appear with the original payment provider.
Order cancellation	Contact us within 24 hours of placing an order, provided it has not already been shipped.

1. Return Eligibility and Time Frame

You may request a return within 14 calendar days of delivery for an online purchase or within 14 calendar days of an in-store purchase. A return request must be submitted within this window, even if the item is shipped back later under the instructions we provide.

Approved reasons for return include the following:

The item arrived damaged or defective in a way that was not disclosed in the product listing.
You received an item that is materially different from the item shown or described in the product listing.
You received the wrong item.
You changed your mind and the item meets every return-condition requirement in Section 2.

2. Return Conditions and Item Requirements

To qualify for a return, an item must meet all of the following conditions:

It must be in the same condition in which it was received, without new stains, odors, damage, laundering, repairs, tailoring, or other alterations.
It must be unworn other than reasonable try-on and must not show signs of extended use.
It must include original tags, packaging, accessories, authentication materials, or documentation when those materials were supplied with the item.
It must be returned with a receipt, packing slip, or digital order confirmation.

Vintage-condition disclosure: Many Eons Fashion Antique items are vintage, pre-owned, or one of a kind. Age-appropriate wear, patina, minor imperfections, and other condition details disclosed in the listing photographs or description are part of the item’s character and are not considered defects. Please review all measurements, photographs, and condition notes before purchasing.

The following items are not eligible for return or exchange unless they arrived damaged, defective, incorrectly shipped, or materially different from their description:

Items clearly marked Final Sale at the time of purchase.
Items that have been worn, washed, altered, repaired, or otherwise changed after delivery or purchase.
Items returned with missing tags, packaging, accessories, or documentation when originally provided.
Items returned in a condition that does not meet the requirements above.

3. How to Start a Return

Contact us first. Email support@eonsfashionantique.com or call +1 (412) 361-3368 within the 14-day return window. Please do not send an item back before receiving return instructions.
Provide your order details. Include your order number or proof of purchase, the item name, the reason for the return, and clear photographs when the request concerns condition, damage, or an item-description issue.
Receive return instructions. We will review the request and provide return instructions, including the approved return address and, where applicable, a prepaid shipping label.
Send the item securely. Package the item carefully and use a trackable shipping service for customer-initiated returns. Keep your shipment receipt and tracking number until the return has been completed.

4. Return Shipping Costs

Return-shipping responsibility depends on the reason for the return.

Our error: If an item is confirmed to be damaged in transit, defective, incorrectly shipped, or materially inconsistent with its published description, Eons Fashion Antique will provide a prepaid return label or another reasonable return-shipping solution at no cost to you.
Change of mind or other customer-initiated return: The customer is responsible for return shipping costs. We recommend a trackable service because Eons Fashion Antique cannot issue a refund for a customer-returned item that is lost or damaged before it reaches us.

Return Address:
Eons Fashion Antique
5850 Ellsworth Ave
Pittsburgh, PA 15232
United States

5. Inspection, Refund Method, and Timeline

After an approved return arrives, we generally inspect it within 1–5 business days. If the return meets this policy, we will issue the refund to the original payment method used for the purchase. After we issue the refund, the payment provider or bank may require an additional 3–7 business days to post the funds to your account.

Approved refunds include the item price and any applicable sales tax. Original shipping charges are refunded only when the return results from our confirmed error or where required by applicable law. No restocking fee is charged for an approved return.

If an item does not meet the return conditions, we will contact you with the reason for the decision. A non-qualifying item may be returned to you at your expense.

6. Exchanges

Because many of our vintage pieces are unique and available in a single quantity, we cannot guarantee a traditional exchange. If you need a different size, color, or item, the usual process is to return the eligible original item for a refund and place a new order for the desired item, subject to availability.

If we confirm that we sent the wrong item or that an item arrived damaged or materially misdescribed, we will work with you to provide a replacement when available or issue a refund.

7. Order Cancellations

To request a cancellation, contact us within 24 hours of placing your order at support@eonsfashionantique.com or +1 (412) 361-3368. We will cancel and refund an order when the request is received before the item has been shipped or otherwise entered fulfillment. Once an order has shipped, it cannot be cancelled and must instead be handled under this Return & Refund Policy.

8. Damaged Items and Delivery Problems

If your package or item arrives damaged, please take clear photographs of the outer package, inner packaging, and item as soon as possible. Contact us within 48 hours of delivery with your order number and photographs. Please keep all original packaging until we confirm the next steps, because the carrier may require it for a claim.

For confirmed shipping damage or a verified fulfillment error, we will offer a prepaid return label and, depending on availability and your preference, a replacement or refund.

9. Contact Information

Please contact us with questions about a return, refund, cancellation, or item condition:

Email: support@eonsfashionantique.com
Phone: +1 (412) 361-3368
Store Address: 5850 Ellsworth Ave, Pittsburgh, PA 15232, United States
Store Hours: Monday–Friday, 12:00 PM–5:00 PM ET; Saturday, 11:00 AM–5:00 PM ET; Sunday, 12:00 PM–5:00 PM ET

10. Policy Consistency and Updates

This policy should be read together with our Shipping Policy, Payment Policy, Privacy Policy, Terms of Service, product pages, and checkout disclosures. If a product page clearly identifies a special return condition, that product-specific condition will apply to that item. We may update this policy from time to time by posting the revised version on this page and changing the Last Updated date.