Shipping Policy
Last Updated: August 14, 2026
At Eons Fashion Antique, we carefully inspect and pack each order before it leaves our Pittsburgh location. This Shipping Policy explains our processing times, shipping costs, delivery estimates, tracking process, and the steps to take if a shipment is delayed, lost, or damaged. Please review it before placing your order.
Quick Reference
| Topic | Summary |
|---|---|
| Order processing | 1–3 business days, excluding weekends and public holidays. |
| Domestic standard shipping | $6.99 USD for U.S. orders under $99.00; estimated transit time is 5–10 business days after processing. |
| Free domestic shipping | Free for U.S. orders of $99.00 or more; estimated transit time is 5–10 business days after processing. |
| Order cut-off | Orders placed before 5:00 PM Eastern Time on a business day may begin processing that day; later orders begin the next business day. |
| International shipping | When available at checkout, transit is generally estimated at 10–20 business days. Duties and taxes are the recipient’s responsibility. |
| Tracking | A shipping-confirmation email with tracking information is sent after your order ships. |
| Damaged item reporting | Contact us within 48 hours of delivery and keep all packaging. |
1. U.S. Shipping Rates and Delivery Estimates
We provide clear, flat-rate shipping for eligible orders shipped within the United States.
| Shipping Method | Order Value | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping (United States) | Under $99.00 | $6.99 USD | 5–10 business days |
| Free Standard Shipping (United States) | $99.00 and over | Free | 5–10 business days |
Important: Transit time starts only after the 1–3 business-day processing period is complete. Total delivery time is the processing time plus the carrier’s transit time.
2. Order Processing and Fulfillment
Most orders require 1–3 business days for inspection, careful packaging, and shipment preparation. This time is especially important for vintage items, which are individually handled to help ensure they are accurately packed and protected in transit.
Orders placed before 5:00 PM Eastern Time on a business day may begin processing that same day. Orders placed after the cut-off time, on weekends, or on United States public holidays generally begin processing on the next business day. Our regular customer-support and fulfillment days are Monday through Friday, excluding public holidays.
Delivery dates are estimates rather than guarantees. Weather, carrier operations, destination access, seasonal volume, and other events outside our control can affect delivery timing.
3. International Shipping
International shipping availability, applicable rates, and delivery options are shown at checkout when available for the destination. International delivery is generally estimated at 10–20 business days after the order processing period, although customs clearance and local carrier operations can add time.
International customers are responsible for all customs duties, import taxes, value-added tax, brokerage charges, and similar fees assessed by the destination country. These amounts are not included in the product price or shipping charge unless checkout explicitly states otherwise. Before placing an international order, please check with the applicable customs authority or postal service for possible charges.
4. Carriers and Shipment Origin
We select shipping services based on the destination, package characteristics, and available service level. Domestic orders may be sent through USPS, UPS, FedEx, or another reliable carrier. International orders, where offered, may use USPS International, DHL, FedEx, or a comparable carrier. The carrier used for your order is identified in your shipping-confirmation email.
Orders are fulfilled from Eons Fashion Antique at the following location:
Eons Fashion Antique
5850 Ellsworth Ave
Pittsburgh, PA 15232
United States
5. Tracking and Shipment Notifications
Once an order has shipped, we send a confirmation email to the address provided at checkout. The message generally includes the carrier name, tracking number, and a link or instructions for tracking the shipment. Please check your spam or promotions folder if you do not see the confirmation email.
You are responsible for providing a valid email address and accurate contact information at checkout. Carrier updates may also be sent directly by the carrier through email or text message when that service is available.
6. Delivery Delays, Address Accuracy, and Lost Packages
Please enter the complete and accurate delivery address at checkout, including any apartment, unit, suite, building, postal code, and phone number required for successful delivery. Eons Fashion Antique is not responsible for delays, failed deliveries, or loss caused by an incorrect, incomplete, or undeliverable address supplied by the customer. If an order is returned to us because of an address error, the customer is responsible for any additional shipping cost needed to resend it.
If your shipment has not arrived within 20–25 business days after shipment, please contact us with your order number and tracking details. If a package is confirmed lost by the carrier, we will review the claim and, where appropriate, offer a replacement when available or a refund. A package marked as delivered by the carrier but not received should be reported promptly so that we can assist with the carrier inquiry.
7. Shipping Restrictions and Special Addresses
Each order can be shipped to one delivery address. If you need items sent to multiple locations, please place separate orders. P.O. Boxes and APO/FPO addresses may be eligible for delivery through services that support them; availability depends on the carrier and destination. If checkout does not accept your address, please contact us before ordering.
Local pickup may be available at our Pittsburgh store when the option is shown at checkout or when we confirm it directly in writing. Please wait for a message confirming that your order is ready before visiting the store for pickup.
8. Damaged or Incorrect Items
If an order arrives with shipping damage, an undisclosed defect, or the wrong item, please take clear photographs of the package and item, retain all original packaging, and contact us within 48 hours of delivery. Include your order number and a brief description of the issue.
For confirmed shipping damage or fulfillment errors, Eons Fashion Antique will provide a prepaid return label or another reasonable return solution. We will then arrange a replacement, if available, or a refund in accordance with our Return & Refund Policy.
9. Shipping Support and Contact Information
For shipping questions, tracking assistance, address corrections before shipment, or delivery concerns, please contact us:
- Email: support@eonsfashionantique.com
- Phone: +1 (412) 361-3368
- Store Address: 5850 Ellsworth Ave, Pittsburgh, PA 15232, United States
- Store Hours: Monday–Friday, 12:00 PM–5:00 PM ET; Saturday, 11:00 AM–5:00 PM ET; Sunday, 12:00 PM–5:00 PM ET
10. Policy Consistency and Updates
This Shipping Policy should be read with our Return & Refund Policy, Payment Policy, Terms of Service, product pages, and checkout disclosures. If a product page or checkout page shows a shipping condition that is specific to an item or destination, that disclosure will apply to the relevant order. We may update this policy by posting a revised version on this page and changing the Last Updated date.
Last Updated: August 14, 2026
